Privacy Policy

1 Information We Collect

1.1 Personal Information

When you register for and use TrishaGo, we collect the following personal information:

• Account Information: Name, email address, phone number, and profile picture
• Identity Verification: Government-issued ID details (for vehicle rentals), date of birth
• Payment Information: Payment method details, billing address (processed securely through our payment partners)
• Booking Details: Rental history, trip itineraries, destinations visited, preferences
• Communication Data: Messages exchanged with vendors or customer support

1.2 Automatically Collected Information

We automatically collect certain information when you use our app:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: Pages viewed, features used, time spent on app, search queries, clicks
• Location Data: GPS location (when you enable location services) to show nearby vehicles and destinations
• Log Data: IP address, browser type, access times, crash reports

1.3 Information from Third Parties

• Vendor Partners: Vehicle availability, rental terms, reviews
• Payment Processors: Transaction confirmations, payment status
• Social Media: If you link your social media accounts, we may receive profile information

2 How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide Our Services

• Process vehicle bookings and manage reservations
• Connect you with verified rental vendors
• Process payments and commission collection
• Create and manage your account
• Provide customer support and respond to inquiries
• Generate personalized trip itineraries and recommendations

2.2 To Improve User Experience

• Personalize content and recommendations based on your preferences
• Show you relevant vehicles and destinations
• Remember your saved favorites and search history
• Analyze usage patterns to improve app functionality

2.3 For Safety and Security

• Verify your identity to prevent fraud
• Monitor and prevent suspicious activities
• Enforce our Terms of Service and resolve disputes
• Comply with legal obligations and respond to lawful requests

2.4 For Communication

• Send booking confirmations, reminders, and updates
• Notify you about changes to our services or policies
• Send promotional offers and marketing communications (with your consent)
• Request feedback and reviews

3 Information Sharing and Disclosure

We do not sell your personal information. We share your information only in the following circumstances:

3.1 With Vendors

When you book a vehicle, we share necessary information (name, phone number, booking details) with the vendor to fulfill your reservation.

3.2 With Service Providers

• Payment Processors: To process transactions securely (Razorpay, Paytm, or similar)
• Cloud Hosting: To store data securely (AWS, Google Cloud, or similar)
• Analytics Providers: To understand app usage (Google Analytics, Firebase)
• Customer Support: To provide assistance and resolve issues

3.3 For Legal Compliance

We may disclose your information if required by law, court order, government request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to emergencies involving personal safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4 Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Payment Security: We comply with PCI-DSS standards for payment processing
• Regular Audits: We conduct security audits and vulnerability assessments

5 Your Privacy Rights

Depending on your location and applicable laws, you have the following rights:

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

6.1 Types of Cookies

• Essential Cookies: Required for the app to function properly (login, bookings)
• Performance Cookies: Help us understand how you use our app (analytics)
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used to show relevant advertisements (with your consent)

6.2 Managing Cookies

You can control cookies through your device settings. However, disabling certain cookies may limit your ability to use some features of our app.

7 Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce our agreements
• Maintain business records

When your information is no longer needed, we will securely delete or anonymize it. Typical retention periods:

• Account Information: Retained until account deletion + 90 days
• Booking Records: Retained for 7 years (legal requirement)
• Payment Data: Retained as required by payment processors and regulations
• Marketing Data: Deleted immediately upon opt-out

8 Children's Privacy

TrishaGo is not intended for users under the age of 18. We do not knowingly collect personal information from children. Vehicle rentals require users to be at least 18 years old with a valid driver's license.

If we discover that we have inadvertently collected information from a child, we will delete it immediately. If you believe we have collected information from a child, please contact us.

9 Third-Party Links and Services

Our app may contain links to third-party websites or services (e.g., social media, payment gateways, mapping services). We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services before providing your information to them.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this page
• We will notify you via email or in-app notification for significant changes
• Continued use of TrishaGo after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11 International Data Transfers

Your information may be transferred to and processed in countries other than India. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Ensuring recipients are certified under recognized privacy frameworks
• Implementing additional security measures

12 Consent

By using TrishaGo, you consent to:

• The collection and use of your information as described in this Privacy Policy
• The sharing of information with vendors for booking fulfillment
• The use of cookies and tracking technologies
• Receiving communications related to your bookings and account

You can withdraw your consent at any time by:

• Adjusting your app settings
• Opting out of marketing emails
• Deleting your account
• Contacting us directly